Warranty Information
What Is Covered:
- Material Defects: Issues with materials that affect the functionality and usability of the product.
- Manufacturing Defects: Problems resulting from the manufacturing process, including premature wear and tear under normal usage conditions.
- Workmanship: Defects in craftsmanship, such as errors in assembly or incorrect material usage that are evident under normal use.
What Is Not Covered:
- Misuse or Abuse: Damage resulting from improper use, accidents, or neglect.
- Normal Wear and Tear: Expected degradation of the product over time through regular use, such as fading of materials and minor tears.
- Unauthorized Repairs: Damage caused by repairs, modifications, or alterations performed by non-authorized service providers.
- Failure to Follow Care Instructions: Damage resulting from not adhering to the recommended care instructions provided by the manufacturer.
How To Claim:
- Contact Us: Reach out to our customer service team through our website, email, or by phone.
- Documentation: Provide a detailed description of the issue. Attach photos or other evidence to support your claim if possible.
- Proof of Purchase: Submit a valid proof of purchase.
Warranty Service:
- Replacement: We will replace the product with a new one if the claim is justified and within the warranty period.
- Shipping Costs: We cover all shipping costs associated with the return and replacement of the product under warranty.
Limitations of Liability:
- Extent of Liability: Our liability is limited solely to the repair or replacement of the defective product. We are not liable for any incidental, indirect, or consequential damages arising from the use of the product or from any breach of this warranty.
- Purchase Price: The maximum liability shall not exceed the purchase price of the product.
Warranty Transferability:
- Original Purchaser Only: This warranty is valid for the original purchaser only and is not transferable.
Customer Satisfaction:
Your satisfaction is our priority. If you experience any issues with your product, please do not hesitate to contact us. We are dedicated to providing high-quality products and a superior customer service experience.
For specific care instructions, please refer to the care label or manual provided with your product. Proper maintenance and care are crucial for extending the life of your product.
Thank you for choosing our product. We are committed to ensuring your satisfaction and enhancing your experience with quality and service.